Loyalty cards
We all love a bargain. Especially the "buy nine coffees, get your tenth one free" type cards. Used in the correct way, they work fabulously. I am a sucker for it. It works on me. If I have a choice between BP and Esso, I'll choose BP because I can add my Nectar points. The loyalty programme has worked. It's drawn me to BP instead of Esso. Coffee shops often have offers; Cafe Nero - buy nine coffees get the tenth free. It works. There's competition. If you've got a Cafe Nero L